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Doing business with the MoD and NATO countries

Dr David Scrimshire – TEC Transnational Ltd

The purpose of this article is to provide an update on the military standards created, and used by, the MoD, NATO and NATO member countries. An original article, focused on quality standards for defence industry suppliers, was published in Foundry Trade Journal in 2004(1).

Foundries bidding for military contracts need to be aware of the latest NATO and MoD quality management requirements and ‘expectations’ to boost their success in securing orders. 

AQAP standards and quality assurance

The AQAPs (Allied Quality Assurance Publications) are standards for quality assurance systems that have been developed by NATO. AQAP-2110:2016 and AQAP-2310:2017 formalise NATO’s (and the MoD’s) quality assurance requirements for design, development and production:
 

  • AQAP-2110:2016 includes the (applicable) requirements of ISO 9001:2015.
  • AQAP-2310:2017 includes the (applicable) requirements of AS9100:2016.
     

AQAP-2110 and AQAP-2310 contain additional requirements added to the clauses of ISO 9001:2015 and AS9100:2016 respectively. If applied appropriately, they provide confidence in a foundry’s capability to deliver products that conform to MoD and/or NATO contract requirements.

In this context, the term product means the result of activities, processes and tasks. A product may include: service, hardware, processed materials, software, etc. A product can be tangible (e.g. assemblies or processed materials) or intangible (e.g. knowledge or concepts), or any combination. Traditionally the military has referred to matériel – the aggregate of things used or needed in any business, undertaking, or operation (distinguished from personnel) – when referring to their acquisitions.

The AQAPs define Quality Assurance standards for the aquisition of defence matériel (land/sea/air) – compliance with AQAP-2110 or AQAP-2310 is vitally important for foundries wanting to bid for MoD or NATO contracts.

Indeed, compliance with AQAP requirements is a prerequisite in the bidding process and underlines the UK MoD’s focus on quality management. This increased contact and joint working between the MoD and industry is carried out under the auspices of the CQI’s Defence Special Interest Group (DSIG) which sets out their joint objectives within their business plan; further details can be found on the CQI DSIG website, www.quality.org

The need for effective and 'economical' quality management systems(2) is demonstrated by the MoD’s policy of ‘Appropriate Certification’ in preferring to do business with suppliers that have a certified business management system.

In this respect, ISO 9001:2015 or AS9100:2016 (accredited) certification is ‘a must’ coupled with conformity with either AQAP-2110 and AQAP-2310 additional requirements.

Mutual government quality assurance of defence

As part of the NATO STANAG (standardization agreement), mutual government quality assurance of defence products is performed by the appropriate national authority of one NATO member nation at the request of another NATO member nation or NATO organisation. This ‘reciprocity arrangement’ uses the following terminology to define the ‘supply chain’:

Acquirer – governmental and/or NATO organisations, that enter into a contractual relationship with a supplier, defining the product and quality requirements.

GQAR (government quality assurance representative) – personnel with responsibility for government quality assurance (GQA), acting on behalf of the acquirer.

Supplier – organisation that acts in a contract as the provider of products to the acquirer.

Sub-supplier – provider of products to the supplier.

Within AQAP 2110 and AQAP 2310 the term ‘GQAR and/or Acquirer’ is used to enable the acquirer to be ‘the default’ in situations in which there is either no GQAR associated with the contract or where the appointed GQAR has not been delegated the authority to conduct particular activities.

AQAP core concepts and QMS requirements

The core concepts of all ISO 9001-based management systems(3) are embedded in the AQAPs:

  • The process approach.
  • The P D-C-A cycle – including human factors(4).
  • Risk-based thinking.

Further AQAP-specific requirements relate to:

  • Release of products and certificate of conformity.
  • Quality plan.
  • Identification and traceability.
  • Configuration management.
  • Customer communications.
  • Dependability.
  • Performance evaluation.
  • Customer satisfaction.
  • Internal audit.
  • Management review.
  • Nonconformity and corrective action.

Also, there is a mandatory need for a ‘competent’ management representative to be appointed; reporting directly to top management; to head up liaison with the GQAR and/or acquirer on pertinent matters.

Appropriate AQAP standard selection guidance

The MoD (and NATO) place a wide variety of contracts for matériel with suppliers. AQAP-4107-SRD.2 aims to provide them with guidance to select the appropriate AQAP in contracts and tenders. AQAP-4107-SRD.2 enhances the understanding of AQAPs, their relationship and applicability for different types of suppliers and matériel (e.g. design, development, production, storage, distribution, agencies and other services), life cycle participants (e.g. supplier, developer, maintainer), disciplines (e.g. engineer, project manager, quality manager) and drivers for requirement tailoring (product and project needs).

Of particular interest is the guidance on ‘risk to the programme or contract’ which takes the form of flowchart and questionnaire. All identified risks must be included in the Acquisition/Project risk register and managed by the project – if accepted.

Exploiting knowledge of MoD/NATO requirements

Although the guidance contained in AQAP-4107-SRD.2 is intended for the MoD/NATO GQAR and/or acquirer, knowledge of this information is extremely useful to foundries bidding for contracts so that they may identify NATO (or MoD) quality management ‘expectations’ and conduct self-assessments.  In the words of Lao Tzu, an ancient Chinese philosopher and writer, reported to be the founder of philosophical Taoism:

“knowing others is intelligence; knowing yourself is true wisdom”

“mastering others is strength; mastering yourself is true power.”

As the saying goes: “luck is what happens when preparation meets opportunity”. According to the Cambridge Dictionary, ‘preparation’ is defined as ‘the things that you do or the time that you spend preparing for something’. Simply put, preparation is about being proactive to deliver on a contract you are accountable for.

More information on deploying an effective AQAP Training Programme is available at www.tectransnational.com

References

  1. Scrimshire David, ‘New quality standards for defence industry suppliers’, Foundry Trade Journal, (April 2004), pp116-119.
  2. Scrimshire David, ‘Process map your procedures’, Foundryman, (May 2001), pp144-146.
  3. Scrimshire David, ‘Understanding and exploiting the ISO 9001:2015 changes’, Foundry Trade Journal, (November 2015), pp327-331.
  4. Scrimshire David, ‘Combatting human errors in foundries’, Foundry Trade Journal, (January/February 2019), pp18-21.